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Frequently Asked Questions
Is it safe to shop online from ReliosJewelry.com and what do you do with my personal information? We guarantee that every transaction you make at ReliosJewelry.com will be safe. We take your privacy extremely serious. To protect your information we use a secure server and industry standard SSL (Secure Socket Layer) technology in order to make sure that third parties do not have any access whatsoever to your information. We truly believe that shopping via the internet is safe and are confident in the steps we have taken to prevent fraud. Click on the Hackersafe logo in our footer or click here for our privacy and security details. ↑ returnHow and where is your jewelry made? Our jewelry is made in the heart of the Southwest, Albuquerque, New Mexico. Our jewelry line is made from design to delivery and has been since 1975. Bill Pollack is the founder and President of Relios Jewelry and he and his wife Carolyn Pollack, Vice President and Lead Jewelry designer, have built the company into a successful, internationally renowned business over the past 30 years. Relios Southwestern Jewelry is made with .925 sterling silver and natural gemstones. Relios is the original southwestern-lifestyle jewelry designer and along with many of our collectors, agrees that true Southwestern jewelry should be made in the USA. At a time when most manufacturing in this country is being done overseas, it is a bold business goal and it is in keeping with Relios Jewelry's dedication to the authentic Southwestern lifestyle. Read more in our about us section. ↑ returnDo you offer a Satisfaction Guarantee? We are so confident in the quality of the product that we sell you, that we can offer our 30 day Risk Free Guarantee. If you are not completely satisfied with the merchandise you receive, we will refund your money no questions asked. Just return the item(s) using the preprinted label and return form enclosed with your jewelry. No return authorization number required within the 30 day guarantee period (15 days for sale/outlet items). If you still have questions send an email to customerservice@relios.com with the following information: customer name, invoice #, and item #(s) within 30 days of invoice date or call us toll free at 800-827-6543 ext. 218. ↑ returnHow will my order be shipped to me? Standard and priority mail shipments will be sent via the United States Post Office. Three day, two day and overnight shipments will be shipped via UPS. Once your order is shipped the status of it will be updated and tracking link and numbers sent to via email so you can track the progress of the package until you you receive it. Still have questions, click here for our shipping information section. ↑ return
What happens if I need to return something? We want you to be completely satisfied with your jewelry purchase. Therefore, merchandise can be returned for any reason for credit within 30 days of receipt for all our collection items, and a 15 day return window for sale or outlet items. Simply use the return form and label at the bottom of your invoice which will be included with your shipment. Order discrepancies must be reported no later than 15 days of receipt of the merchandise. If you still have questions, please call us at 800-827-6543, ext. 218 M-F 7:30 to 4 MT, or e-mail customerservice@relios.com. ↑ return
Most definitely! Call us at 800-827-6543 M-F, 9:30am to 6pm ET (6:30 to 3:30 Pacific) or fax us at 505-345-5445. ↑ return
How do I care for and clean my sterling silver gemstone jewelry? Like all fine jewelry, Relios jewelry should be handled carefully. Store jewelry in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Clean sterling silver with a silver polishing cloth when necessary, but never subject to chlorine, silver dips, chemical solutions, or ultrasonic cleaners, as these substances can cause the gemstones to discolor. Never wear jewelry in a swimming pool. ↑ return
Can I send a gift to a different address or do you ship internationally? With our easy to use bill to/ship to feature you can ship your purchases to up to five different addresses*. Send gifts all year to your gift recipients at checkout by simply selecting the ship items in this order to another address or more than one address to send to multiple recipients. Next you will assign the products in your shipment to the appropriate address. Checkout steps will walk you through this simple way of sending your gifts. Don't forget the gift box! At this time we do not ship internationally. Sorry for any inconvenience. ↑ return
Can you send me a print catalog? Unfortunately at this time we do not offer a print catalog, but it is something we will consider in the future. ↑ return
How do I contact you for questions? It's easy! By using our Contact Us page to send us an email with your question, if your answer is not listed here. Emails are normally responded to within 72 hours. You may also call us toll free Monday thru Friday at 800-827-6543 ext 218, 9:30am to 6:00 pm ET (6:30 to 3:00 pacific). ↑ return
For special orders select like item from our website, indicate the changes you'd like to make and email your request to customerservice@relios.com or use our contact us page to send your request. Your request will be responded to within 72 hours as to if we can make the piece requested and the cost of the item. |
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